Refund Policy

Overview

StitchWorks Pty Ltd is committed to your satisfaction. Because our services are highly personalised and made-to-order, our refund policy is limited. This policy clarifies the circumstances under which a refund may be issued.

Eligibility for Refunds

You may be entitled to a refund where the following conditions apply:

• We have made an error in measuring that results in a garment that cannot be altered to fit you satisfactorily
• The fabric or material used was not the one you selected or was defective
• A repair has been completed unsuccessfully due to our negligence

Non-Refundable Services

Refunds are not available for the following:

• Change of mind after a bespoke order has commenced
• Garments that have been used, worn, or damaged by the client
• Alterations required due to weight fluctuation after final delivery
• Repair work requested on fabrics that are inherently fragile and prone to tearing

How to Request a Refund

To request a refund, you must contact us within 14 days of receiving the final garment or service. Please provide your order number, photos (if applicable), and a description of the issue. We will review your request and respond within 5 business days.

Processing Time

Approved refunds will be processed using your original payment method within 10 business days. We will email you once the refund has been issued. Please note that shipping and handling costs are non-refundable.